Privacy Policy

1. Introduction

KOOKOO BUSINESS PRIVATE LIMITED (“KOOKOO,” “we,” “us,” or “our”) operates the KOOKOO mobile application (“App”) and is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information through your use of the KOOKOO App and related services.

By accessing or using the KOOKOO App, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

Information that identifies you personally, such as:

• Name
• Email address
• Phone number
• Postal address
• Any other information you provide during registration or profile setup

2.2 Usage Data

Information about your interaction with the App, including but not limited to:

• Device information (device type, operating system, unique device IDs)
• IP address
• Log data, including app usage patterns, timestamps, pages or features accessed
• Location data (with your permission)
• Cookies and similar tracking technologies

2.3 Communications

Information you provide when contacting customer support, submitting feedback, or engaging in surveys or promotions.

2.4 Third-Party Information

If you link third-party accounts or use integrations, we may receive information permitted by those third-party services, subject to their privacy policies.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the KOOKOO App and its features
• Authenticate and manage your account
• Communicate with you regarding your account, updates, support inquiries, marketing, and promotions (with your consent where required)
• Personalize your experience and deliver relevant content
• Conduct analytics to understand App usage and trends to enhance user experience
• Comply with legal obligations and enforce our Terms of Service and policies
• Protect the rights, property, or safety of KOOKOO, our users, or others

4. Sharing and Disclosure of Information

We do not sell your personal information. We may share or disclose your information in the following circumstances:

• Service Providers: Trusted third-party vendors and partners who perform services on our behalf (e.g., hosting, analytics, payment processing) under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental request to comply with applicable legal processes.
• Protection of Rights: To protect the rights, property, or safety of KOOKOO, our users, or others, including fraud prevention and investigation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction with continued protection.
• With Your Consent: When you explicitly consent to sharing your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including the right to:

• Access, update, or correct your personal information
• Request deletion or restriction of processing
• Withdraw consent where processing is based on consent
• Object to certain processing activities
• Receive your data in a portable format

To exercise these rights, please contact us at support@kookoo.co.in. We will respond according to applicable laws.

8. Children’s Privacy

The KOOKOO App is intended for users aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware that information from a child under 18 has been collected, we will take prompt steps to delete such information.

9. International Data Transfers

Your information may be stored and processed in India or other countries where KOOKOO or its service providers maintain facilities. By using the App, you consent to such transfers under applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through the App or by email. Please review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

KOOKOO BUSINESS PRIVATE LIMITED
Plot 1, Sindhav House, Old Gadodar, Gadodar Main Road,
Taluka Malia, Galodar, Junagadh, Gujarat, India, 362245
Email: support@kookoo.co.in